Maintenance & Support Services
Keeping your security systems at peak efficiency — 365 days a year.
Planned Preventative Maintenance
Scheduled maintenance visits to inspect, clean, test and calibrate all security systems. PPM contracts prevent failures, extend equipment lifespan and ensure insurance and regulatory compliance. Quarterly, bi-annual and annual packages.
Reactive Emergency Maintenance
24/7 reactive call-out service for system failures or damage. Engineers dispatched within agreed SLA timeframes. Priority response contracts with guaranteed 4-hour response windows.
What we maintain
Full lifecycle support for every system we install.
CCTV Maintenance
Camera alignment, lens cleaning, DVR/NVR servicing, firmware updates, storage verification.
Access Control
Card reader servicing, database management, software updates, door hardware adjustment.
Alarm Systems
Detector testing, control panel servicing, battery replacement, communication verification.
Who it's for
Contract tiers for every type of estate.
Standard
Annual PM, business-hours CM response, full maintenance documentation.
Enhanced
Bi-annual PM, extended-hours CM response, named account engineer.
Premium 24/7
Quarterly PM, 24/7/365 CM, dedicated account team and monthly KPI dashboard.
Multi-site
Single contract across your whole estate — one account manager, volume pricing.
How it works
Scheduled visits. Written records. No surprises.
- PM schedule agreed around your system type, NSI compliance requirements and insurance obligations.
- Every visit includes full inspection, calibration and a written condition-trend report.
- Maintenance certificate issued after each visit — engineer ID, work carried out, open faults.
- Emergency callouts dispatched against SLA-backed response times, tracked and reported monthly.
FAQ
Yes — subject to an initial condition survey, we take on maintenance of third-party CCTV, access control and alarm systems.
From a 4-hour emergency response to next business day, depending on contract tier — agreed in writing and KPI-tracked.
Yes — our maintenance division covers CCTV, access control, intruder detection, perimeter systems, drone platforms and smart bunker environments under a single contract.
Never compromise on system performance
Ask about our planned and reactive maintenance packages.