Mobile and Response Services
Keyholding
A keyholder is the person who can open and secure your premises when you cannot. Professional keyholding means your keys are held securely and recorded, and there is a clear process when they are needed.
What it is
Keyholding involves holding a set of keys to your premises, keeping them securely and recording every issue and return. When needed, for example after an alarm activation or an out-of-hours incident, the keyholder attends, opens and secures the premises and reports to you.
How this service is delivered
Delivered directly or with a specialist partner
Depending on the location, technical requirements and availability, this service may be delivered directly by Bordon Security or coordinated with a suitably qualified specialist partner. The proposed delivery arrangement will be explained before any commitment is made.
Suitable customers and environments
- Small and medium businesses without an out-of-hours contact
- Landlords and property managers with vacant or multi-tenant buildings
- Organisations whose insurer or alarm company requires a keyholder
- Sites combined with alarm response or mobile patrols
Typical duties and scope
- Holding keys securely, with a record of every issue and return
- Attending following an alarm or incident, as agreed
- Opening, checking and securing the premises
- Informing the site contact and recording what happened
- Maintaining an up-to-date list of site contacts and procedures
How the service is tailored
We agree who is authorised to request attendance, how requests are verified and what we do on arrival. Please never send alarm codes or access credentials by email or through our website forms; we explain the secure way to share them once an arrangement is agreed.
Licensing and site requirements
Keyholding and attendance are delivered by appropriately vetted personnel, holding the SIA licence where the activity requires it. Availability depends on location, and the service may be delivered directly or coordinated with a suitably qualified partner.
Services are subject to assessment, availability and agreed scope. Where appropriate, Bordon Security may coordinate delivery with suitably qualified service partners. Bordon Security remains your point of contact for the service agreed with you.
Let's discuss your site.
Tell us about your requirements and we will come back to you with a tailored proposal, subject to assessment and availability. Have a question instead? We are happy to help.
Prefer to talk? Call 020 3582 0484.